By Lucrezia b. Fenoaltea pieche | co-founder l2cbm.com
Professional assistance for administrative and organizational management. I handle critical tasks and workload peaks with autonomy, efficiency, and ethical digital tools, allowing you to focus on your core business.
How can I help?
The goal of this service is to lighten the operational load of your business by providing concrete support tailored to your real needs. It is designed for maximum flexibility:
ON-DEMAND support
Targeted interventions for workload peaks, urgent deadlines, or specific tasks.
temporary support
Assistance for defined periods during absences, special projects, or internal reorganizations.
ongoing support
Stable takeover of administrative or organizational areas, reducing the burden on your internal team.
task examples
Administrative & Document management
- Managing correspondence flow (incoming/outgoing) and routing.
- Data entry, validation, and updates in corporate systems (CRM/ERP).
- Organized archiving of digital documents (cloud).
- Drafting and formatting official documents (letters, minutes, presentations).
coordination and planning
- Dynamic executive calendar management & meeting coordination.
- Staff rostering, shift planning, and cover arrangement.
- Tracking administrative deadlines and managing follow-ups.
- Logistical support for events and business travel.
- Design of visual assets and communication support for events and presentations.
external relations & front-office
- Customer welcome and assistance via email and phone.
- Managing communications with clients and suppliers via email and phone.
- Procurement support: requesting quotes, monitoring orders and supplier invoices.
- First-level resolution of issues reported by clients or partners.
reporting, analysis & special projects
- Generating periodic reports via spreadsheets and creating dashboards.
- Data analysis to support managerial decision-making.
the added value of remote support
Reduced time, costs, and risks.
Zero emissions from commuting.
Flexibility that fosters organizational well-being.
🇺🇸 Languages 🇮🇹
I operate fluently in both Italian and English, written and spoken. This flexibility allows me to handle international correspondence, interface with foreign suppliers, and support multicultural teams without language barriers, always ensuring maximum precision and a tone appropriate to the context.
How I Work
approach
human approach
My goal is to provide valuable support. For me:
- Support requires attention to and understanding of specific needs on a case-by-case basis.
- Value is generated when these needs are addressed with professionalism, consideration, and kindness.
digital approach
From my experience, technology is a powerful ally when approached with awareness. It allows us to replace the individual where replacement is possible—data processing, repetitive and standardized tasks, process optimization—creating space where the human approach is irreplaceable: human relationships, critical discernment, and intentional creativity.
infrastructure and tools
powered by l2cbm.com
Offering a remote service makes digital infrastructure fundamental: it determines operational effectiveness, quality, and reliability. I am happy to integrate into your working environment (Google Workspace, Microsoft Office 365) to ensure seamless collaboration and total interoperability with your team. In any case, my studio is built on principles of sovereign security and sustainability, offering superior data management and minimizing environmental impact.
office
My digital office (workspace, drive, email, web hosting) runs on the Infomaniak ecosystem. This allows me to work in a digital environment that is:
- Secure: Data is hosted 100% in Switzerland, protected by some of the world’s strictest privacy laws.
- Ethical: Data is neither sold nor tracked for advertising purposes.
- Sustainable: Data centers are powered by local renewable energy, and generated heat is reused to residential homes.
- Independent: A non-publicly traded company, funded exclusively by customers and partially employee-owned.
Ai
I use Euria AI to support and optimize my work. Euria AI, Infomaniak’s sovereign AI, collects no data, is hosted in Switzerland, and is also powered by renewable energy. No sensitive client data is ever entered into public or unverified AI systems.
graphic & editorial tools
For layout and design projects, I prioritize Open Source tools (Krita, Inkscape, Scribus, LibreOffice) to guarantee total file sovereignty and independence from proprietary formats. For quick or urgent projects, I use Canva, configured to exclude the use of usage data and content for AI training.
Let's discuss your needs
agile operational support | Lucrezia
The best way to start is to discuss your specific needs. The link below will take you directly to my booking space: you can schedule a free 30-minute introductory call or send me a detailed message.
Operational Note: This service is operationally designed and delivered by Lucrezia B. Fenoaltea Pièche. Administrative formalities and invoicing are managed by L2 C.b.m., of which I am a co-founder.
Visit l2cbm.com
